Refund policy
At Noblete, every piece is printed and shipped just for you — and if something goes wrong on our end, we make it right. Here's exactly how that works.
Our promise
We don't do open-ended returns — each poster is made to order, so it can't go back on a shelf. But if what arrives is damaged, defective, missing, or not what you ordered, we'll fix it. Our first move is always a free replacement; a refund is the fallback if a replacement genuinely isn't possible.
Reporting a problem — the one thing we need from you
Record one continuous video as you open your package: start filming before you break the seal, and keep going as you show the product and the issue. Email it to support@noblete.com with your order number within 48 hours of delivery. This is the fastest way for our team to verify and approve a claim without back-and-forth — no video, no delay on our side, just an automatic no, which we'd rather avoid than have to say.
What we can't cover — and why
- A change of mind, or the color feeling different once printed — screens and print inks render color differently, and it's not something we can control after the fact
- A size, design, or quantity you selected at checkout
- Image quality issues from a low-resolution photo you uploaded for a custom piece
- Custom and personalized posters, once production has started — these are made specifically for you
- Consumable extras like adhesive/mounting dots, once delivered and undamaged
What happens after you send your video
Our team reviews it against your order within our normal support hours. Approved claims get a replacement dispatched first — we only move to a refund if a replacement can't be arranged. Refunds go back to your original payment method and typically land within 5 business days, depending on your bank.
If the package looks damaged at your door
Refuse the delivery and message us right away — that's the cleanest outcome. If you've already accepted it and find damage inside, the same 48-hour video rule applies.
Custom and personalized orders
These go into production as soon as you order, so they can't be changed or cancelled afterward — please double check images, sizing, and quantities before you check out. If we made an error, that's on us and we'll fix it under the promise above.
When a parcel comes back to us undelivered
If an order is returned to us because of an address issue, a missed delivery, or a refused parcel, we'll refund the product cost once it's back in our hands and checked — minus the courier and handling charges from both legs of the shipment. Custom pieces in this situation aren't refundable, since they were made specifically for that order. If you'd like it reshipped instead, we'll send a new shipping charge for you to cover before it goes back out. Cash-on-delivery orders returned this way may also affect whether COD is offered to you again.
Quick reference — not eligible for replacement/refund
- No video submitted, or submitted after 48 hours
- Simple change of mind
- Your own sizing/design/quantity choice
- Screen-vs-print color variation
- Low-resolution customer-uploaded images
- Delivery issues caused by an incorrect address or missed pickup
We're one email away
Reach us at support@noblete.com with your order number and we'll take it from there. This policy may be updated occasionally — the current version always applies to new orders.